Overview

At Emlak Pro Takip, we place great importance on customer satisfaction. This policy transparently explains the processes for subscription cancellations, refund requests, and the right of withdrawal.

Cancellation Terms

Monthly Subscriptions

You can cancel your subscription at any time.
Cancellation takes effect at the end of the current billing period.
Your access to the platform continues uninterrupted for the remaining period.
No fee is charged for the next period.

Annual Subscriptions

Annual subscriptions can be cancelled at any time.
The remaining amount for unused full months from the cancellation date is included in the refund calculation (see the criteria below).

Refund Terms

Right of Withdrawal (14-Day Period)

For digital service purchases, a full refund can be requested within 14 days of the purchase date, provided active use of the service has not begun.

⚠️ Your right of withdrawal ends the moment you log into your account or use any feature. You are notified of this during the purchase process.

First 7-Day Satisfaction Guarantee

Even after logging into the platform, if you are not satisfied within the first 7 days, you may request a full refund. To do so:

You can email [email protected] with the subject "Refund Request".
Briefly stating the reason for your dissatisfaction is helpful but not required (we use it to improve our service).
Your request is reviewed and resolved within 3 business days.

Partial Refund (Annual Subscriptions)

If you cancel your annual subscription after the first 7 days:

Months used are calculated at the full price.
The equivalent monthly amount is refunded for the remaining full months.
Calculation: (Annual Fee / 12) × Number of Remaining Full Months

Example: For a subscription priced at 1,200 ₺/year, cancelling after 3.5 months of use → 4 months × 100 ₺ = 400 ₺ refund.

Cases Not Eligible for Refund

Refunds are not issued in the following cases:

Account suspension or closure due to violation of the terms of use
Services provided under a promotion, coupon, or free trial
Usage fee for the current period of a monthly subscription
Data loss or incorrect operations caused by user error

How to Request Cancellation or a Refund

Method 1 – Via the Dashboard (Recommended)

Account Settings → Subscription → Cancel Subscription

Method 2 – Email

Email [email protected] with the subject "Cancellation Request" or "Refund Request". Include your registered email address and account details.

Refund Process

Requests are reviewed within 3 business days.
Approved refunds are reflected within 5–10 business days, depending on your payment method.
Credit card refunds are subject to the relevant bank's processing time.
For bank transfer/EFT payments, refunds are made to the registered IBAN.

Deletion of Account Data

After cancellation, your data is retained in the system for 30 days, during which you can reactivate your subscription.
After 30 days, the data is permanently deleted.
If you want to keep your data, we recommend exporting it before cancelling (Settings → Export Data).

Contact

Email: [email protected]
Address: Kültür, 3864. Sk. No:20, 07090 Kepez/Antalya, Türkiye
Working hours: Monday – Friday, 09:00 – 18:00

Service Cancellation and Refund Policy